Last Updated: 09 February 2026

Welcome to MyGiliFastBoat.com. These Terms of Service (“Terms”) govern your access to and use of our website and services. By accessing, browsing, or making a booking through this website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

 

1. About MyGiliFastBoat.com

MyGiliFastBoat.com is an online fast boat booking platform that provides customers with access to sea transfer services between Bali, the Gili Islands, and Lombok. We do not own, operate, or manage any vessels. All fast boat services are provided by independent third-party boat operators (“Operators”).

Our role includes acting as the primary booking platform and point of contact for customers. MyGiliFastBoat.com manages bookings, payments, and customer requests related to ticket changes, cancellations, and refunds on behalf of the Operators.

 

2. Eligibility and User Responsibilities

By using this website, you confirm that:

• You are at least 18 years old or have permission from a legal guardian.

• You have the authority to make a booking for yourself or on behalf of other passengers.

• All information provided during the booking process is accurate, complete, and up to date.

You are fully responsible for ensuring that all passenger details match official travel documents and for any consequences resulting from incorrect information.

 

3. Booking Process and Confirmation

• All bookings are subject to availability and confirmation through MyGiliFastBoat.com.

• A booking is considered confirmed only after full payment has been successfully processed and a confirmation email or electronic ticket (“E-ticket”) has been issued.

• You are responsible for reviewing all booking details immediately upon receipt and notifying us of any errors without delay.

 

4. Prices and Payments

• All prices displayed on MyGiliFastBoat.com are shown transparently at the time of booking.

• Payments are processed securely through trusted third-party payment providers. We do not store credit or debit card details.

• Prices, schedules, and availability may change at any time prior to confirmation due to Operator policies, demand, or operational reasons.

 

5. Operator Terms

MyGiliFastBoat.com acts as the authorized booking platform for Operators.
For all bookings made through this website, MyGiliFastBoat.com’s policies regarding ticket changes, cancellations, refunds, and rescheduling shall apply.
Operator-specific rules related to safety, boarding procedures, baggage limitations, and onboard regulations remain under the responsibility of the Operator.

 

7. Changes, Cancellations, and Refunds

• All requests for ticket changes, cancellations, or refunds for bookings made through MyGiliFastBoat.com are governed by MyGiliFastBoat.com’s policies.

• MyGiliFastBoat.com reserves the right to approve, reject, or modify any request based on booking conditions, timing, ticket type, and operational circumstances.

• Refunds may be issued as full refunds, partial refunds, travel credits, rescheduled tickets, or no refund, depending on the applicable policy at the time of booking.

• Promotional, discounted, or special fares may be non-refundable or non-changeable.

• Any service or handling fees charged by MyGiliFastBoat.com are non-refundable unless required by applicable law.

 

8. Travel Schedules and Conditions

• Departure and arrival times are estimates provided by the Operators and may change due to weather conditions, sea conditions, technical issues, or operational decisions.

• Operators may delay, reschedule, or cancel services for safety or operational reasons.

• MyGiliFastBoat.com is not responsible for delays, cancellations, missed connections, accommodation costs, or other losses resulting from such circumstances.

In such cases, MyGiliFastBoat.com may offer rescheduling, travel credit, partial refund, or no refund depending on the circumstances.

 

9. Check-In and No-Show Policy

• Passengers must arrive at the check-in point on time in accordance with the Operator’s instructions.

• Failure to check in on time, provide valid travel documents, or comply with Operator requirements may result in denied boarding without refund.

• Operators reserve the right to refuse boarding for safety, regulatory, or operational reasons.

• Any assistance provided by MyGiliFastBoat.com is offered on a best-effort basis and does not guarantee boarding or a refund.

 

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• MyGiliFastBoat.com shall not be liable for any loss, injury, damage, delay, or inconvenience caused by the acts or omissions of Operators.

• We are not responsible for weather conditions, sea conditions, force majeure events, or circumstances beyond our reasonable control.

• Our total liability, if any, shall not exceed the amount paid by you for the booking made through our platform.

 

11. Use of the Website

You agree not to:

• Make false, speculative, or fraudulent bookings.

• Use bots, scrapers, or automated systems to access or extract data from the website.

• Interfere with the security, availability, or functionality of the website.

•Use the website for any unlawful or prohibited purpose.

We reserve the right to suspend or terminate access to our services if misuse is detected.

 

12. Privacy and Personal Data

Your use of this website is governed by our Privacy Policy. By using our services, you consent to the collection, use, and sharing of personal data as described in that policy.

 

13. Intellectual Property

All content on this website, including text, images, logos, and system design, is the property of MyGiliFastBoat.com or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

 

14. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website constitutes acceptance of the revised Terms.

 

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia. Any disputes arising from these Terms shall be subject to the jurisdiction of the Indonesian courts.

 

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us at:
Email:info@mygilifastboat.com
Website: www.mygilifastboat.com