Frequently Asked Questions

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Are there discounts for frequent travelers?

Yes! Join our loyalty program to earn points on every trip and enjoy exclusive discounts, offers, and perks.

Can I cancel or reschedule my ticket?

Yes, you can cancel or reschedule your ticket through your account. Please check our cancellation policy for any applicable fees.

How do I book a Boat ticket on My Gili Fastboat?

Simply visit our website or app, enter your travel details, select your preferred boat, and complete the payment. You’ll receive a confirmation email with your ticket.

What payment methods are accepted?

We accept credit/debit cards, digital wallets, and other secure payment options. All transactions are encrypted for your safety.

How do I track my boat in real-time?

Use the “Track Your Boat feature on our website or app by entering your ticket details. Get live updates on your boat's location and arrival time.

How can I contact customer support?

Reach us via phone, email, or live chat on our website. Our support team is available 24/7 to assist you.

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